Maa Flowers

Privacy Policy for Maa Flowers

At Maa Flowers, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, protect, and handle the information you share while using our same-day flower delivery service.

1. Information We Collect

We collect information that can identify, contact, or locate an individual ("Personally Identifiable Information" or PII), which falls into three categories:

A. Personal Information

  • Customer Details: Name, email address, phone number, and physical address (including billing/shipping addresses).
  • Order History: Product details, order dates, and payment status.
  • Payment Information: Encrypted credit card details (processed securely by our payment gateway, not stored on our servers).
  • Account Information: Login credentials and passwords (encrypted).

B. Recipient Information

  • Recipient Details: Name, delivery address, and contact number.
  • Delivery Instructions: Specific notes to ensure successful delivery.

C. Technical Information

  • Device Information: IP address, browser type, and device type.
  • Site Activity: Browsing behavior, site traffic, and usage statistics.
  • Cookies and Tracking: Data collected via cookies (see Section 6).

2. How We Use Your Information

We use your information for the following purposes:

A. Order Fulfillment & Service

  • To process and fulfill your flower orders, including same-day and next-day delivery.
  • To personalize your shopping experience and display relevant products.
  • To confirm and contact you regarding your order (typically between 9 AM – 8 PM).
  • To provide customer service, respond to inquiries, and follow up after correspondence.
  • To process transactions and send updates related to your orders.

B. Same-Day Delivery Policy

  • Orders placed before 3:00 PM (UAE time) are eligible for same-day delivery. Orders placed after 3:00 PM will be delivered the next day.
  • Same-day delivery available in Dubai. Orders to other Emirates are delivered the following day.
  • Eligible same-day orders are processed and monitored in real-time to ensure timely delivery.
  • Internal logistics are actively tracked between 3 PM – 8 PM.
  • Photos of delivered arrangements may be taken as proof of delivery (for internal records only).

C. Marketing & Communications

  • Optional newsletter subscriptions for special offers and promotions.
  • Email alerts for flash sales and same-day deals.
  • Sending you additional information related to your purchases.
  • Marketing to our mailing list (you may unsubscribe at any time).

D. Legal & Business

  • To improve our products and services based on your feedback.
  • To maintain records for customer service and legal compliance.
  • For billing and financial reporting purposes.

3. Sharing Your Information (Third-Party Disclosure)

We do not sell or trade your Personally Identifiable Information. We only share your information when necessary to fulfill your service:

  • Delivery Partners: To complete same-day and next-day deliveries.
  • Payment Gateway Providers: For secure transaction processing.
  • Website Hosting & Support: Trusted partners assisting in operating our website.
  • Legal Compliance: When required to comply with laws, enforce policies, or protect rights and safety.
  • Non-personally identifiable data may be shared for analytics or advertising purposes.

4. Data Security

  • Secure networks and SSL encryption protect all sensitive information.
  • All transactions are processed through secure gateways — no card data is stored on our servers.
  • Regular malware scanning and system updates are performed.
  • Access to personal data is restricted to authorized personnel who are bound by confidentiality.

5. Children's Privacy (COPPA)

Our services are not intended for children under 16 years old. We do not knowingly collect personal data from minors. If you are under 16, please have a parent or guardian place orders on your behalf.

6. Cookies and Tracking

We use cookies to:

  • Remember and process items in your shopping cart.
  • Analyze site traffic and user behavior.
  • Track advertisements (including Google AdSense and DART cookies).
  • Improve website performance and user experience.

You may disable cookies in your browser settings. Some features may not function properly if cookies are disabled, but you will still be able to place orders.

7. Your Rights

You have the right to:

  • Access your personal information.
  • Correct inaccurate or incomplete data.
  • Unsubscribe from marketing communications.
  • Download your order history.

To exercise these rights, contact us at orders@maaflowers.com.

8. Marketing Communications (CAN-SPAM Act Compliance)

We collect your email address for order updates and promotional communication. To comply with the CAN-SPAM Act:

  • We do not use false or misleading email subjects or addresses.
  • We monitor third-party email services for compliance.
  • You may unsubscribe anytime via the "Unsubscribe" link in our emails.
  • We promptly honor all unsubscribe requests.

9. Data Retention

We retain data only as long as necessary:

  • Order Information: 3 years for accounting purposes.
  • Payment Records: As required by financial regulations.
  • Marketing Data: Retained until you opt out or update preferences.

10. Third-Party Links

Our website may include links to external websites. We are not responsible for their content or privacy practices. Please review their privacy policies before sharing any personal data.

11. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised effective date. You will be notified of significant changes on our Privacy Policy page.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

  • Email: orders@maaflowers.com
  • Phone: +971 58 682 2092 (9 AM – 7 PM daily)
  • WhatsApp: +971 58 682 2092
  • Address: Al Jafla-A - Ras Al Khor Industrial Area - Ras Al Khor Industrial Area 1 - Dubai

13. Governing Law

This Privacy Policy complies with UAE Federal Law No. 45 of 2021 regarding the Protection of Personal Data and all applicable regulations within the Emirate of Dubai.